How are your products made?
We handcraft each piece in our studio in NYC. Since we do not have locations worldwide, so depending on where you are, your order shipping time and costs may vary significantly.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at firstname.lastname@example.org. The link will also allow you to see footage of your piece as it is being made. You can watch the daily updates.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at email@example.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Privacy and Safety
Protecting your private information is our priority. This Statement of Privacy applies to
www.customeluxe.com, and Custom Luxe Jewelers and governs data collection and usage. For
Jewelers include www.customluxe.com and Luxe. The Luxe website is an eCommerce site. By using the Luxe website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, Luxe may collect personally
identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
If you purchase Luxe's products and services, we collect billing and credit card information. This
information is used to complete the purchase transaction.
Please keep in mind that if you directly disclose personally identifiable information or personally
sensitive data through Luxe's public message boards, this information may be collected and used
We do not collect any personal information about you unless you voluntarily provide it to us.
However, you may be required to provide certain personal information to us when you elect to use
certain products or services. These may include: (a) registering for an account; (b) entering a sweepstake or contest sponsored by us or one of our partners; (c) signing up for special offers
from selected third parties; (d) sending us an email message; (e) submitting your credit card or
other payment information when ordering and purchasing products and services. To wit, we will
use your information for, but not limited to, communicating with you in relation to services and/or
products you have requested from us. We also may gather additional personal or non-personal
information in the future.
Use of your Personal Information
Luxe collects and uses your personal information to operate and deliver the services you have
Luxe may also use your personally identifiable information to inform you of other products or
services available from Luxe and its affiliates.
Sharing Information with Third Parties
Luxe does not sell, rent or lease its customer lists to third parties.
Luxe may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are
prohibited from using your personal information except to provide these services to Luxe, and they
are required to maintain the confidentiality of your information.
Luxe may disclose your personal information, without notice, if required to do so by law or in the
good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply
with legal process served on Luxe or the site; (b) protect and defend the rights or property of
Luxe; and/or (c) act under exigent circumstances to protect the personal safety of users of Luxe,
or the public.
Tracking User Behavior
Luxe may keep track of the websites and pages our users visit within Luxe, in order to determine
what Luxe services are the most popular. This data is used to deliver customized content and
advertising within Luxe to customers whose behavior indicates that they are interested in a
particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Luxe.
This information can include your IP address, browser type, domain names, access times, and
referring website addresses. This information is used for the operation of the service, to maintain
the quality of the service, and to provide general statistics regarding the use of the Luxe website.
The Luxe website may use "cookies" to help you personalize your online experience. A cookie is a
text file that is placed on your hard disk by a web page server. Cookies cannot be used to run
programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only
be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The
purpose of a cookie is to tell the Web server that you have returned to a specific page. For
example, if you personalize Luxe pages, or register with Luxe site or services, a cookie helps Luxe
to recall your specific information on subsequent visits. This simplifies the process of recording
your personal information, such as billing addresses, shipping addresses, and so on. When you
return to the same Luxe website, the information you previously provided can be retrieved, so you
can easily use the Luxe features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you
choose to decline cookies, you may not be able to fully experience the interactive features of the
Luxe services or websites you visit.
Security of your Personal Information
Luxe secures your personal information from unauthorized access, use, or disclosure. Luxe uses the following methods for this purpose: SSL
When personal information (such as a credit card number) is transmitted to other websites, it is
protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or
alteration of your personal information. Unfortunately, no data transmission over the Internet or any
wireless networks can be guaranteed to be 100% secure. As a result, while we strive to protect
your personal information, you acknowledge that: (a) there are security and privacy limitations
inherent to the Internet which is beyond our control; and (b) security, integrity, and privacy of any
and all information and data exchanged between you and us through this Site cannot be
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not be able to comply with requests to delete your personal information if
it is necessary to:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
• Complete the transaction for which the personal information was collected, fulfill the
terms of a written warranty or product recall conducted in accordance with federal
law, provide a good or service requested by you, or reasonably anticipated within the
context of our ongoing business relationship with you, or otherwise perform a contract
between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal
activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right
of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the
public interest that adheres to all other applicable ethics and privacy laws, when our
deletion of the information is likely to render impossible or seriously impair the
achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on
your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is
compatible with the context in which you provided the information.
Children Under Thirteen
Luxe does not knowingly collect personally identifiable information from children under the age of
thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission
to use this website.
From time to time, Luxe may contact you via email for the purpose of providing announcements,
promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to
improve our Services, we may receive a notification when you open an email from Luxe or click
on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Luxe,
you may opt-out of such communications by clicking the UNSUBSCRIBE button.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have
Changes to this Statement
significant changes in the way we treat personal information by sending a notice to the primary
email address specified in your account, by placing a prominent notice on our website, and/or by
updating any privacy information. Your continued use of the website and/or Services available
and (b) agreement to abide and be bound by that Policy.
Luxe welcomes your questions or comments regarding this Statement of Privacy. If you believe
that Luxe has not adhered to this Statement, please contact Luxe at:
Custom Luxe Jewelers
24 Prospect Park Park Slope
Brooklyn, New York 11235
Effective as of July 24, 2021
Since each piece is handmade, we do not work with distributors or wholesalers
- Credit / Debit Cards
- Offline Payments